Legal & contact

Version 2026-10-07 · 7 October 2026

Information about using GoGroomPets, your privacy and contacting the platform.

Help with the platform

For account access, technical problems, privacy requests or a platform complaint, email support@gogroompets.com or write to the correspondence address below. Include the email associated with your account and a booking reference if relevant. Do not send passwords or payment card details.

Help with an appointment

Your grooming business provides the grooming service and sets its services, prices, care agreement and payment terms. Contact that business about dog care, collection, appointment changes, cancellations or refunds. Its details are available on its business page and booking information.

Bookings and payments

Read the groomer’s payment and cancellation wording before confirming a visit. Cancellation does not automatically issue a refund. The customer change window ends 72 hours before the appointment; after that, ask your groomer to arrange any change. This feature limit does not remove statutory rights.

Complaints

Send platform complaints to support@gogroompets.com with the relevant dates and a description of what went wrong. We will investigate the platform issue and reply by email or post. Grooming-service complaints should first be raised with the grooming business. Privacy complaints can also be raised with the regulators named in our privacy notice.

Controlled pilot

GoGroomPets is being introduced with a small group of participating businesses. Payment and notification options depend on each business’s setup. Pages marked “demo” use fictional information and do not send messages or take payments.